Legal
Privacy Policy
This page explains the platform data used to operate requests, proposals, bookings, messaging, payments, support, and moderation.
Information we use
We use account, request, proposal, booking, payout, and messaging records to run the platform, support users, and maintain transaction history.
We may also use moderation, verification, and audit information where needed to support safety, compliance, and dispute handling inside the platform.
Payments and transaction records
Payments are handled through connected payment providers. The application stores transaction references and operational payment data needed for bookings, support, finance reporting, and payout workflows.
Sensitive card details are not intended to be stored directly in this application beyond provider-linked records and references required for support and reconciliation.
Data retention and deletion
Account data is retained for as long as your account is active to provide platform services.
Transaction and booking records are retained for legal, accounting, and dispute resolution purposes for a minimum of 7 years after account closure, as required by applicable laws.
You may request deletion of your account and personal data by contacting support, subject to legal retention requirements.
Data security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
User data is stored on secure servers in London, UK, as confirmed for the current published policy.
Payment data is processed through PCI-compliant payment providers and is not stored on our servers beyond necessary transaction references.
Communication and policy enforcement
All communication, booking coordination, proposals, and payment arrangements for active transactions must remain inside the platform. Sharing personal contact details, moving bookings off-platform, or attempting to bypass platform checkout is not allowed under the platform terms.
Platform communications and booking records may be used for customer support, moderation, fraud prevention, and resolving operational issues connected to active transactions.
We monitor for policy violations including off-platform communication attempts to protect user safety and platform integrity.
For privacy or legal support, contact info@chefachef.co.uk.
If platform terms, legal wording, or operational processes change, the latest published website version applies from the effective date shown on the relevant policy page.